At Soteria Business Services Ltd, we understand that change is not always easy. Since 2008 we have been helping companies of all sizes respond to industry transitions in order to stay competitive. Our years of experience has taught us to always make your business success our priority.
Helping Businesses Blossom
CASE STUDY 1
We were called in to drive the development of a critical emergency application, which had previously been through a discovery phase. The conclusion from work done in the discovery phase was that the existing application was outdated and a newer version was required.
During our consultation phase, we discovered that the initial discovery phase had not explored all the potential solutions to a sufficient depth and erroneous assumptions had been made. This meant that the solution proposed had little real benefit or value to the client. Our evaluation of the problem was reached using various skills and tools within our areas of expertise - agile business analysis, user experience, user journey mapping and agile system design skills.
We held a number of collaborative user research sessions, both face to face and remote, with a wider range of stakeholders meaning we were able to drill down into issues with the existing system and lines of communication.
Our team used a series of agile and lean techniques including design thinking, high performance questions (ask vs tell), the development of experience & empathy maps, service blueprints and MVP maps. As a result, we were able to explore several features and capabilities previously thought not possible by the user and stakeholder community.
What emerged was a much clearer picture of the existing landscape, the true requirements needed to upgrade the application, real buy-in for the solution from all stakeholders and clear visibility of the new proposed system. We went on to develop and successfully deliver the application.
CASE STUDY 2
In their line of business, this client worked on circa 100K cases per year with each case generating thousands of documents, both paper and digital. The documents were grouped into case bundles. Prior to the successful delivery of our solution, the client generated case bundles as a series of MS Word documents, stored on local hard drives.
Consequently, there was no way to share, search or distribute information with colleagues and other stakeholders, meaning they were unable to deliver an effective service.
The relevant stakeholders had no knowledge of agile practices or iterative development. In addition, knowledge of existing business processes, best practice, innovative ideas for potential solutions and lines of communication were all limited and siloed.
We ran a series of discovery sessions with key subject matter experts from the business and stakeholders. During these sessions, we mapped out the existing issues, user journeys, potential solutions and any barriers to stakeholder buy-in.
Upon user and stakeholder iteration, a final solution was agreed, which led to the development of a bespoke, state-of-the-art system.
To date, the system has enabled the client to process ten times more cases with savings equalling a six-figure sum.
. The new system is highly regarded by the client because they were involved in the solution from the discovery phase. Essentially, it was designed by the client, for the client, with our expertise. Our team received an award for outstanding work from the client for the team’s contribution to the project.
CASE STUDY 3
This client supplied reports and analyses to a third party which were used to help direct future road planning. This third party subsequently reported upwards for national statistical collation and publication.
Traditionally, the client manually recorded data which was later keyed and re-keyed into four different systems by a central administration unit. For a given month, the lead time for collating the information and statistics was circa six months. By that time, a significant amount of crucial information was lost or locked in paper form and any relevance for future planning was lost.
We created a virtual working group of invested parties and users from various divisions within the client’s business. Following the creation of an agreed mission statement that stated, ‘the delivery of automated reporting and real-time stats’, we carried out a discovery phase. Using a ‘hot-house’ approach and collaboration workshops, we facilitated ‘as-is’ journey mapping, ‘five-whys’ modelling and a series of value proposition canvases.
We were able to build a value-added proposition which delivered automated reporting via mobile devices and the collation of statistics from public reports. Today the client and their partners have real-time data and up-to-date statistics that can be efficiently applied to make road planning effective.